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Kimberly Douglas President, FireFly Facilitation

  • Prior to founding FireFly, Kimberly served as a Director with the Hay Group, an international management consulting firm, and also as an internal consultant with The Coca-Cola Company, where she facilitated the strategic planning process for Coca-Cola USA Marketing. Kimberly holds a Master’s degree in Industrial/Organizational Psychology, and is a certified Senior Professional in Human Resources (SPHR).

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April 21, 2008

Part 2: What To Do When Holding a Meeting with Silent Introverts & Overbearing Extroverts - Meeting Effectiveness Tips from FireFly Facilitation

Part 2 of the series from Kimberly's interview with Dr. Jennifer Kahnweiler for Jennifer's teleseminar on Mastering Meetings for Introverts. Click here to view the first post in the series. 

The Top 8 things to do if you are the meeting leader or facilitator… 

 5.  Conduct quick process checks during the meeting to see if people are satisfied with the level of participation and adherence to the ground rules. A simple thumbs up for “good” and thumbs down for “not good” will suffice. Then solicit their suggestions (after individual think time – see below) for improving the interaction and participation in the group.   

6.  Always give them time to think. Everyone needs time to think before speaking in order to be effective – whether we take the time to do it or not. Before expecting a free-wheeling, productive discussion on a topic, pose the question – and then give them 2 to 3 minutes to jot down their thoughts. This allows introverts a chance to gather their thoughts before they speak – which they like to do – and forces extroverts to do the same – which they hate (I should know!)

7.  Mix up the facilitation processes to maximize interaction. Instead of always discussing things in a large group, first give them individual thinking time (see above), then have them discuss it in small groups. The smaller the number (3-5 is best), the more the interaction. You can also use round robins as a tool for ensuring that everyone weighs in on a topic. Mix up where you start each round robin to keep people on their toes. This is especially effective for keeping participation high in virtual meetings.

8.  Call on introverts to respond to direct questions – but use this tactic sparingly and carefully. Make sure that they can answer the question effectively – you might need to make clear why you are calling on them in particular (e.g. because of their expertise or experience with this issue). Must be careful not to appear to label them as introverts and someone in need of your help or protection from the extroverts – they can speak for themselves if they are given the opportunity.

Look for Part 3 - What to do if you are the introvert - coming soon! 

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